Refund policy

At Aberdeol, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds are processed when you shop with us.

1. Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must meet the following criteria:

Be unused, unworn, unwashed, and in the same condition that you received it.
Be in its original packaging, complete with all original tags and labels attached.
Include a valid proof of purchase (such as your order number, confirmation email, or receipt).

Returns requested or sent back after 30 days from delivery will not be accepted.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer support team at support@aberdeol.shop with your order number and the reason for your return request.
Our support team will review your request and respond within 1–2 business days with step-by-step instructions and authorization.
Once approved, ship your package to our return address provided below.

Note: Please do not send items back to us without contacting us first. Returns sent without prior approval will not be accepted or processed.

3. Return Shipping Address

Once your return request is approved, please ship your return items to:

Aberdeol

2171 S 8th St

Springfield, Illinois 62703

United States

4. Return Shipping Costs & Fees

Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (e.g., incorrect item shipped, item damaged during transit, or product defective/not as described), Aberdeol covers 100% of the return shipping costs. We will provide a prepaid shipping label.
Customer Change of Mind / Preference: If you wish to return an item due to a change of mind, incorrect size selection, or preference, the customer is responsible for paying the actual cost of return shipping.
Restocking Fees: We do not charge any restocking fees for returns.

5. Refund Process & Timeline

Inspection: Once your returned item arrives at our facility, it will undergo inspection to verify its condition.
Notification: We will send you an email to confirm receipt of your item and notify you whether your refund has been approved or rejected based on item condition.
Payout: If approved, your refund will be automatically processed to your original payment method within 7 business days.

Please note: Depending on your financial institution or card issuer, it may take an additional 2–5 business days for the funds to reflect in your account balance.

6. Non-Returnable & Exception Items

For health, safety, and operational reasons, the following items cannot be returned or refunded:

Items marked as Final Sale or Clearance
Gift cards
Products that show obvious signs of use, customer alteration, or intentional damage

7. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon receipt. If your order arrives damaged, defective, or if you received the wrong item:

Contact us within 48 hours of delivery at support@aberdeol.shop.
Include your order number and attach clear photos/videos showing the issue with the item and packaging.
We will promptly evaluate the situation and arrange a replacement, exchange, or full refund at no extra cost to you.

8. Exchanges

If you need to exchange an item for a different size, color, or alternative product:

Contact us at support@aberdeol.shop to request an exchange.
Exchanges are subject to current inventory availability. If the item is out of stock, a refund or store credit will be offered instead.

9. Late or Missing Refunds

If you have received confirmation of refund approval but have not seen the funds after 7 business days:

Check your bank or credit card account balance again.
Contact your bank or credit card company; processing delays can occur before a credit is officially posted.
If you have completed these steps and still have not received your refund, please reach out to us at support@aberdeol.shop.