Assembly & Installation Policy

At Aberdeol, we strive to ensure a smooth purchasing and setup experience for all of our products. This Assembly & Installation Policy outlines how our products are delivered, customer setup responsibilities, safety recommendations, and support options.

1. Scope of Service & Delivery

All products sold on our website (https://aberdeol.shop) are shipped via standard carrier delivery (3 to 5 business days transit time).

Delivery Boundary: Delivery services include transit to your specified shipping address (e.g., doorstep, curbside, or mail room delivery).
Assembly Services: Unless explicitly stated otherwise on a specific product page, Aberdeol does not offer white-glove, in-home installation, or professional assembly services as part of standard orders. Products are delivered directly to you for customer self-assembly.

2. Customer Responsibilities for Assembly

For products requiring assembly, the customer is responsible for:

Inspection Upon Unboxing: Before beginning assembly, please inspect all boxes, parts, hardware, and components against the included assembly instructions.
Space & Surface Prep: Prepare an adequate, clean, and flat working surface (such as a soft rug or carpet) to prevent scratching or damaging product finishes during setup.
Following Instructions: Carefully read and follow the step-by-step assembly manual included inside your package.
Tools Required: basic household tools (such as a screwdriver or hex wrench) may be needed for assembly. Any specialized tools provided by the manufacturer will be included in the hardware package.

3. Damaged, Missing, or Defective Parts

If you open your package and discover missing hardware, missing components, or parts damaged in transit:

Stop Assembly: Do not force or attempt to assemble damaged components, as this may compromise product safety or integrity.
Contact Us: Reach out to our customer support team within 48 hours of delivery at support@aberdeol.shop.
Provide Details: Include your order number, clear photos of the damaged or missing part, and the specific part number/letter from the instruction manual.
Resolution: We will send replacement parts, hardware kits, or a full item replacement at no extra charge to you.

4. Safety & Modification Warnings

Do Not Alter Products: Any unauthorized modification, drilling, cutting, or structural alteration of products voids all warranties and makes the item non-returnable.
Follow Weight & Safety Limits: Always adhere to recommended weight capacities and safety warnings provided in the product documentation.
Wall Anchoring & Tip-Over Safety: For tall furniture or items requiring wall mounting, always use the provided anti-tip hardware or wall anchors to secure the item properly to wall studs.
Liability: Aberdeol is not liable for injury, damage, or product failure resulting from improper assembly, incorrect installation, failure to use safety hardware, or product modifications.

5. Professional Third-Party Installation

If you choose to hire an independent third-party handyman or assembly service (such as TaskRabbit, Handy, or a local contractor) to assemble your item:

Third-Party Costs: All third-party assembly or installation costs are solely the responsibility of the customer.
Inspection Prior to Hiring: Please inspect all packages and parts before hiring or paying a third-party technician. Aberdeol will not reimburse third-party labor fees under any circumstances, including in the event of missing or damaged parts.