Warranty & Replacement Policy

At Aberdeol, we stand behind the quality of our products and want you to shop with absolute peace of mind. This Warranty & Replacement Policy outlines how we handle product defects, transit damage, and warranty claims for items purchased on our website.

1. Warranty Coverage Overview

All eligible products purchased directly from Aberdeol come with a Standard Limited Manufacturer's Warranty that protects against defects in materials and craftsmanship under normal, everyday use.

Coverage Duration: Products are covered under warranty for 12 months from the date of original delivery unless explicitly specified otherwise on the product page.
What Is Covered: Structural defects, manufacturing flaws, broken hardware, and component failures that occur during intended and normal usage.
What Is NOT Covered:
- Normal wear and tear resulting from routine usage over time.
- Damage caused by improper assembly, modifications, accidents, or misuse.
- Exposure to extreme environmental conditions, liquid spills, or harsh chemicals.
- Items purchased from unauthorized third-party resellers.

2. Damaged or Defective Items Upon Delivery

If your order arrives damaged, defective, or missing components:

Reporting Window: Please contact us within 48 hours of delivery so we can immediately address the issue.
Required Documentation: Send clear photos or a short video showing the damaged item, the outer box, and the shipping label to support@aberdeol.shop.
Resolution: Upon verification, Aberdeol will dispatch a brand-new replacement item or replacement part at zero additional cost to you. Standard delivery for replacement parts or items follows our standard 3 to 5 business days shipping timeframe.

3. How to Submit a Warranty Claim

If your product develops a covered fault or defect during the warranty period:

Contact Support: Email support@aberdeol.shop with the subject line Warranty Claim - Order #[Your Order Number].
Provide Details: Include a description of the defect, photos or video evidence, and your proof of purchase (order number or email confirmation).
Evaluation: Our support team will review your claim within 1 to 2 business days.
Resolution Options: If approved, Aberdeol will, at its discretion, either:
- Send a replacement component or hardware kit.
- Send a complete replacement product.
- Issue store credit or a full refund if a replacement is out of stock.

4. Shipping Costs for Replacements

Defective/Damaged Items: If an item or part needs replacement due to a verified defect or transit damage, Aberdeol covers all shipping costs.
Return of Defective Units: If we request the original defective item to be returned for technical evaluation, we will provide a prepaid return shipping label.