Cancellation Policy

At Aberdeol, we strive to process and ship your orders as quickly as possible. We understand that plans can change, so we offer a straightforward cancellation process for orders that have not yet dispatched.

1. Order Cancellation Window

Before Dispatch: You may request to cancel your order within 24 hours of placing it, provided it has not yet been processed or dispatched by our fulfillment team.
After Dispatch: Once an order has been shipped, it cannot be canceled. However, you may return the item upon delivery in accordance with our [Return & Refund Policy].

2. How to Request a Cancellation

To cancel an order, please reach out to our support team as soon as possible with your order number and full name:

Email: support@aberdeol.shop
Phone: +1 217-753-2960

Please title your email "URGENT: Order Cancellation Request" to help our customer service team prioritize your request before processing begins.

3. Refunds for Canceled Orders

If your cancellation request is received and approved before your order ships, we will issue a full refund to your original payment method.
Cancellation refunds are processed immediately on our end and will reflect in your account within 3 to 7 business days, depending on your bank or card issuer.

4. Address or Order Changes

If you need to change your shipping address, item size, or color variant rather than cancel the order entirely, please contact us within 12 hours of placing your order. While we cannot guarantee changes once processing has started, we will do our best to modify your details before the package leaves our warehouse.